Telkom Cancels Upgrade After 11 Working Days Without Informing Customer.

They are utterly useless and customer experience is non existing. The staff are not trained and can barely speak english, perfect example of BEE. I will definitely take my money somewhere else. They cancelled my wife’s upgrade and did not even call her or send a sms.

2 weeks ago my wife upgraded through telkom online because the device she wanted to upgrade to could only be done online. After 10 working days she called to hear about her upgrade, to which they said they received stock on Friday after promising she would have received the device between Monday and Wednesday leading up to Friday.

Today she phoned to check in and she was informed that they cancelled her upgrade without letting her know via telephone or sms. They proceeded to tell her she can go buy a new device at a different store. Which is fine, that is exactly what we will do.

To top it off it is also my wife's birthday today. They are not accommodating in any way and no one and I mean no one at that place possess any form of humanity and or compassion.

I do not wish anyone at Telkom as a company and anyone who works at Telkom well and hope they all get what they deserve.