Telkom cancels the incorrect service and then has no interest to fix their error

On the 4 July I sent Telkom a cancellation request for my DSL Fast service on their normal Consumer Contract Services Cancellation/Retention Request form. Then out of the blue on the 15 Aug Telkom cancelled my Wireless SmartHome Premium (LTE) service. I am sure you can't imagine how this became my problem as Telkom say they will reinstate/ fix their error but it will take 72 Hours for them to undo what they did. It is no problem to Telkom because you must continue to pay for a service they have erroneously cancelled and it is now 15 days later with no service. Ref number ********** 9 has been given and escalated but I do not expect any results. I would not recommend that you use their services unless you have no other choice.