Telkom cancels my Cell number without notification

<p>My Telkom mobile contract ends December 31. Early December I have sent Telkom cancellation department an email indicating that after the contract expires I need to have my number converted to pre-paid. Within the 1st week In December after sending out the email I find that Telkom prematurely disconnects this mobile number from the network.</p> <p>I had this number over 10 years for both personal and business use. I contacted Telkom regarding this disconnection and they responded by giving me a case no. ********** 6 and indicated that my service will resume with 72 hours. </p> <p>After not receiving my service within their prescribed time I contacted them only to find out that they tried to get hold of me on my cell to confirm activation of the mobile number. I never received a call from them. No trace of missed calls or messages on my mobile. Due to not supposedly getting hold of me they closed the 1st case number without attempting to get a hold of me even if it was via email.</p> <p>I called again today and spoke to Mongezi who issued me a new case no. ********** 0. I asked to be transfered to his supervisor and then spoke to Sinenhlanhla. She was very helpful and assured me that my case will be escalated and that someone will be in touch with me during the course of today. I have not received any communication from Telkom after this matter was escalated.</p> <p>I am now at a point I suspect that my number I had for over 10 years can go back in the circulation pool and I lose it.</p> <p>Telkom why do you treat customers like this?</p>