TELKOM CANCELLING LINES FAILURE

We have a business account with Telkom and have 8 lines. We need to cancel two lines. So I tried cancelling by calling 10217. <br> <br> Tried for two weeks and could not hold longer then 20minutes each time. Did not get through once. So I sent cancellation letter on letterhead with authorised persons ID via email to cancellation department [Email Removed] on 19/05/2015. Got an acknowledgement e-mail. <br> <br> So to date, lines still not cancelled and just got the bill were we are charged for the lines. So I called the call centre, select cancellations again and 47 minutes later, spoke to Lauren. She told me she cannot help me, and I have to resend the e-mail requesting that they fast track my request. <br> <br> We have been approached by Neotel agents, Voip agents. Why would anyone stay with Telkom who makes it so mind numbingly torturous to work with them. <br>