Telkom cancelled service without notice

Telkom suspended / cancelled my (standalone) email account without notifying me. Everything worked fine up until 14h00 23 May 2019. Calling Telkom doesn’t really help. The first operator told me that my account is in arrears, this is not true. Called accounts anyway, no problem here sir, please call the technical department again. This is extremely inconvenient because all my service providers’ statements and banking details are linked to this email.

Now my question is: Why did you cancelled my email account? Who gave permission? Can it be reinstated? What will happen with my current pending/outstanding emails that I am waiting for?