Telkom cancelled order for fibre reconnection after waiting 3 weeks

We live in the Wilds Estate and we have had fibre since January 2017. We moved to another house (the same Estate) and Telkom had to reconnect our fibre service from the old unit to the new unit. We phoned at least once a week to follow up, because they said that it would take 5-7 working days (which later changed to 21 days) and each new consultant that I spoke to said not to worry as I would be contacted and we were on their list to be assisted. Today I phoned again to follow up, because to date NO ONE has ever phoned me only to find out that my order was already cancelled on 2 August without our knowledge or consent because we were apparently "not under gated services" - but we are still in the same estate???? We only moved to a new house in the same estate. We need this service to be sorted out asap because we have not made use of this service once in August and this is a service that we are paying for. Please can someone in a senior position contact me as I am tired of talking to *********** people.