TELKOM CANCELLED MY ORDER WITHOUT NOTIFYING ME

I am utterly disappointed by Telkom sales department after having made my application a week ago. I expected to receive my new cellphone within 3 - 5 working days however when there was no update on delivery i decided to call their sales team to query the progress on delivery. I was then told that my order was cancelled because they were out of stock for airpods. I would have never known this had i not called to find out about my delivery status. I was then told to re-apply on their website which i find astonishing. Why do i have to go through the process of re-applying if they could have just delivered the cellphone now and then deliver the airpods at a later stage, alternatively they could have called me to let me know that their airpods were out of stock and if i wanted them to cancel the order altogether or to deliver just the cellphone. I was never notified of this cancellation. I am utterly disappointed and aggrieved by the lack of service delivery from Telkom and lack of communication.