Telkom cancelled my line and can't reinstate it !

Towards the end of Jan, I kept losing Internet connectivity (ADSL) and finally my phone went dead. Calling my number resulted in a \this number does not exist message\". It eventually transpired that Telkom cancelled my line altogether. Till today no one can tell me who requested this cancellation. It certainly wasn't me. What to do ?<br> <br> They are not interested in reinstating it, but insist that I order the service I've had for the past 20 years from scratch. I did this, and have reference numbers, but they can't give me a date when it will be reinstated, because a technician has to apparently come out to do the install. They don't seem to be able to understand that everything is already installed, all they need to do in reinstate the service on their side. No amount of calling seems to elicit any response.<br> Their sales office tells me I need to call the technical side, and the technical side tells me I need to call sales. <br> I complained on hellopeter last week and got yet another useless reference number from them. (ref SM196460 and Ref ***A).<br> Seems this is going absolutely nowhere. <br> <br> Next step, complain to ICASA and the NCC.<br> "