Telkom cancelled my internet without me requesting it.

I have had the most pathetic service from Telkom. They have cancelled my services without me requesting it. And when I tried to have it reversed I was told that I would have to apply for a new line and that would take up to seven days. Now I have to go into this 21 day lockdown without any Telkom service. No internet nothing. Besides me trying to get this resolved and being on my cellphone for hours, still no resolution. I can not understand how a company that was once the preferred government communications company became sooooo pathetic and hopeless.

I have been to the Telkom shop to avoid using my cellular airtime but the attitude at the store was equally pathetic and bad.

I don’t even know if Telkom responds to these reviews (I hope they do)

I can’t understand how they would just cancel both my lines and not be willing to resolve it as an urgent matter.