TELKOM CANCELLED MY EMAIL ADDRESS

I cancelled my Telkom landline and fibre before moving. BUT I asked them to keep my email addresses which i was told i would be billed for monthly. Not a problem !! We moved and guess what...they have cancelled my email address and reinstated an old one no longer in use. We have phoned them for days on end, held on for ages and had people answer saying they were trainees and not in a position to help us !! We have left our details for their IT people to return a call to us within 24 hours...almost 72 hours ago !! Where do we go to from here, please dont tell me to ring 10123...we have done that already several times. DONT PUT TRAINEES ON THE HELP LINES, they dont know what to do !!!!!