Telkom cancelled my contract cancellation request!!!!!!

I am deeply angry at Telkom. I submitted a cancellation request on their online platform for a contract. I was told that a consultant would contact me with regards to the cancellation and no one has since contacted me!!!! The cancellation request was cancelled and then restored and then I hear that the cancellation was post-dated to the 17th of December when my contract is supposed to end.

The angering thing is that me cancelling is coming of the bat of a 5 month fault that I logged that hasn't been resolved till this day. Then, when I want to cancel their busy not acknowledging my cancellation request. I want out and I want to pay my cancellation fee and leave Telkom. Wow, no one should have a postpaid contract with Telkom... Utter nonsense of a service provider!