Telkom cancelled my ADSL installation and can't tell me why

<p>On the 26th May I went into Telkom to order a new 4mb adsl line installation. I received an sms to say installation was scheduled for Tuesday 07 June. Tuesday I called to follow up. Telkom can't explain why, but my installation was cancelled. I've tried calling to get this sorted out, all I can do is place the order all over again.</p> <p>Call center unhelpful and transfers you to all the wrong departments. </p> <p>No complaints email address anywhere.</p> <p>No option to escalate. </p> <p>40 minutes on the phone and no closer to solving my problem. And that was just one call.</p> <p>No sms to say install was being cancelled.</p> <p>A communication company that can't communicate.</p> <p>*** is going on there?? </p> <p>I need adsl installed at homebut it seems to be too complicated for them.</p> <p> </p>