Telkom cancellations not working

Hi,

I had ADSL with the service provider of Mweb, when I left them, I asked for my line to be transferred back to Telkom. They informed me that this would be done just after the 3rd or 4th of April 2018. According to Telkom this is not the case, I then called Mweb and they assured me that the line is not with them anymore. They can see it's in a holding pool on Telkom side. But yet after many emails, the Telkom personnel informs me that the line is still with the service provider. Now I want to cancel the service on my landline, due to the fact that I don't need it anymore. I did send the cancellation form plus a copy of my ID to ********** however I now get this runaround. Can anybody enlighten me how the goobly **** do I cancel my landline service with Telkom?