Telkom Cancellations is absolutely USELESS....

I upgraded my Internet from ADSL to 100MB Fibre and sent the first correspondence to Telkom about cancellation in August 2017. I requested that they port my number over to Freshphone on the 25th of Sept 2017 and in turn cancel my account entirely also on that date. They then ported my account on the first week of Sept 2017. So I directly never had access to the ADSL portion or the voice portion since the original porting date. Well the date is the 26th of April 2018. They cancelled the ADSL portion of my account but they still billing and charging me for the line and the rental, which was meant to be cancelled at the same time as the ADSL portion. There is absolutely no usage on this line and also the number has been ported to how do I even use this line? There is literally no way. I have escalated the matter many times and still no one can get this right. The only thing I did was stop the debit order.... surely they will try to mess with my perfect credit records because of this. REF - ********** 27