Telkom Cancellations & Incompetence

Contract was cancelled according to Telkom, but I still am getting deductions off my account!

Previous issue raised:

Marchell Corcoran, Ryal Sobral

3rd time complaint where an out of box failure phone was returned within 7 days. They took 3-4 weeks to assess the phone, even though Murchell said it would only take a few days. It then came back after around 4 weeks, and Ryal advised we can cancel the contract while in contact with his manager because the phone was indeed faulty. They have taken now an additional 3 weeks to decide how to go about this and we are not allowed to get anyone besides the store's telephone numbers.

Apparently the decision and delay is with back office, and they have no phones there to contact them. Telkom - no phones? No further comment there.

The store guys mentioned here do not know the sense of urgency, nor do they know or honor their promises even to give feedback. I just called Friday when Ryal came in, and he said he will definitely have feedback by the end of the day and that he will email us. Not very surprised by the fact that there was no email by the end of day or phone call for a matter they deem as "urgent" for the past 7 weeks.

All customers should be weary of the inefficient store and unprofessional service they portray to their customer who they call "valued" in their emails.

Furthermore even though I was told I would not get charged because it is an OBF failure and I would get a credit. I was charged over R900 so far. Yet another point they do not know anything about.

All we want is the contract to get cancelled, and number moved to prepaid. I nor my family and friends I speak to would never deal with Telkom again.