1 reviews | Active since Apr 2017

29 Apr 2017, 21:06

Telkom Cancellations *******!!

<p>My ADSL has been down every two months for the last two years. Now when I want to close it, there are three different email addresses, and when I finally get one that works I get an auto response saying someone will get back to me within 21 business days. I'm sure this is ******* and agains CPA. It has now been more than 21 business days and no one has gotten back to me, even after numerous follow up emails. Oh, and to top it off I received another over inflated invoice for the month that I have not used it because I suffered another outage of service. I expect someone to get back to me ASAP, cancelling my service and crediting the outstanding invoices. My account number is ********** 07420. Absolutely disgusted.</p>

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Replies (2)
Telkom
Telkom's reply29 Apr 2017, 21:41
Official


Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number and ID number of account holder.

Your ref for this query is AI***.

Regards
Yazied
Telkom Social Media Team

Best regards,

's update29 Apr 2017, 22:20
Reviewer Update

Not giving you my id here. You have all my details from phone number ***. Please reply to my cancellation request or call me on ***. I also received additional invoices per sms which are wrong. Please refund as services have not been used and went down again about a month ago at which point I have had enough.