Telkom Cancellations and Customer Care Service Is PATHETIC!!!

<p>So here's my story. I had taken out Telkom's unlimited contract for R1,500 a month which was due to expire in July 2015. I called the customer care two months prior to request a cancellation and was advised to call just prior to the expiry date; when doing so I was told I had to serve a 30-day notice period. Even though I was misinformed, I had agreed to serve this notice period. My cancellation request was sent through, however, Telkom had delayed in processing resulting in a further 30-day period for which I am being billed. I do not see why I am being held responsible for an additional month's premium over and above the 30-day notice for inefficiencies in Telkom's cancellations department.</p> <p> </p> <p>I have logged multiple cases with Telkom Customer Care, all of which mysteriously get closed without even a phone call to me. To date, I am being debited each month - to which I, in turn, call my Bank and request for an unauthorised debit reversal. I will continue in this manner until my case is handled by some competent individual and this monthly debit is cleared.</p> <p>NuDebt have taken it upon themselves to send messages claiming payment for this to which I responded in a very nasty email and see that they have reverted the case to Telkom.</p> <p> </p> <p><span style="text-decoration: underline;">Cases Logged:</span></p> <p>Case No. 894740</p> <p>Case No. ********** 7</p> <p>Case No. ********** 5</p> <p> </p> <p> </p> <p>I challenge the Chairman of Telkom Jabulane Mabuza to get your company's processes and customer service in line with TCF regulation. My opinion remains, Telkom has **** service!</p>