Telkom cancellations

I cancelled 2 accounts with telkom ion January 19th was told that 30 days required for cancellation and last debit order will be in March .I have sms from telkom confirming cancellation with reference numbers .one acc Lunt the last debit order was in March the second account after having gone to telkom store they assured me the debit order will be reversed and stopped ,but that has not happened and debit order for may has been effected .I last spoke to Lucky at telkom store port shepstone oribi plaza .