Telkom cancellations

I have tried to cancel my line since june. I have over 20 emails to telkom including screenshots showing the cancellation function is not available. I then read a newspaper article that rhere are hundreds of thousands of people struggling with the same thing, they gave an email address that would assist as telkom is aware of the problem. 2 months ago u received an email from telkom stating that my line will be cancelled within 30 days and my account will be credited. Today i received a letter of demand?? If this is not sorted out by Friday i will lodge a formal complaint with icasa. Thank God for fibre and that i dont need telkom anymore. Please guys, do not waste time if u have fibre in ur area. Cut telkom out!