Telkom cancellation waiting 3 months

To whom it may concern

On 15 April 2019 I cancelled the Telkom service for ADSL via the online service. I logged in on my Telkom profile and submitted the cancellation of service. The reason being that we have been paying for Telkom and another service provider for more than a year now for the same service. We have therefore not been using the Telkom adsl for quite some time.

On 16 April 2019 I received an Cancel Request online e-mail with Cancel service request number: ***: ***8

On 24 April 2019 I received a closed cases e-mail with reference number ***8.

The cancellation was 30 calendar days before the next billing cycle (15 May 2019).

On my statement that I received on 24 May 2019, I could see that I was still being billed for the service. ***

I have made numerous phone calls to confirm why the case has been closed and why the May and June statements still reflect the cancelled service.

I did not write down all the reference numbers, but here are some of them: ***, ***A.

More than once I was told that Telkom will not follow up with me, but that I should follow up after 3 working days by calling the IT department.

Whenever I phoned to follow up, I was told that there is no IT department. I was put through to Technical department and they could not help me. The service department kept telling me the order was reversed for some reason, but that they are escalating it.

Eventually I was given this e-mail address by William in the Sales department.

Please can Telkom get back to me with the problem on this case?

I do not want to follow up again in 3 days time.

I want answers and I want Telkom to answer me on this e-mail.

At this point it has taken so much of my time, that I want to cancel the land line service as well. It has been 3 months since I started the process and Telkom has done nothing to help.

Kind Regards