Telkom Cancellation support/Resolution = ZERO

My internet stopped working from the 13/04/2026. I contacted Telkom and advised them that the line was not working. I was informed that a technician would be sent out, however no technician arrived, and after waiting for approximately three weeks with no resolution, I decided to cancel the service due to the poor service received.

my Telkom cancellation details below: Cancellation reference number: ***

Despite the internet not working, Telkom still charged me the full amount and advised that the line is still active. I followed all troubleshooting instructions with the assistance of a Telkom agent, including restarting and testing the line, but the service still did not work. That is when they confirmed that a technician would need to come out.

Kindly assist in escalating this matter urgently, as I have a 90-year-old father at home and require the line to be active as soon as possible.

Customer details: Moganagee Naidoo ***