TELKOM Cancellation Struggles - NEED ASSISTANCE

Dear Telkom

In December of 2018 i requested online for my services to be cancelled since i am moving out of the country. In January i received an email that i have to resubmit the request. I went online to resubmit the request. For some reason i could not submit the cancellation request like i did previously. I then emailed the person who told me to resubmit the request, Tebogo Chaka. I have not received a single reply from this person. Again today i tried to request the cancellation, but no such luck. I also emailed the person again.

The reference number i received was: ********** 6

I am not in SA, i am not able to phone in and make the necessary requests. So please can i get a response from a person that is able to help me on this matter. You guys are making our lives difficult with your ******** BS.