Telkom Cancellation still get Charged

Spoke to soliswe on the 01/07 at 04:19Pm reference number ***A<br> <br> Spoke to other agent later when we got a bill after we called they said it was a mistake and they would not take money of our account because the next bill would be for a credit for the same amount spoke to them on the 13/08/2015<br> <br> spoke to them again on the 26/08/2015 they assured me that there was no debt order <br> <br> them they took the money out last night i don't think this is right