TELKOM CANCELLATION SERVICE PATHETIC

My mom was told that they are upgrading her account. Instead she was given 2 new accounts. Struggling to CANCEL the 1st account, which we need to make prepaid as well. This account was supposed to expire in July 2021. Struggling to UPLOAD her ID. She is 77 years old and has lung cancer. She cannot go into the store. ABSOLUTELY PATHETIC!! that an elderly person must struggle like this!!!!