Telkom cancellation service

So you want to close your account ... This might be tricky so you go to a telkom store and talk to a consultant. "Oh" they tell you, "if you do it in the store it will take 30 days to take effect, rather do it on the phone". So you phone Telkom in the store with the consultant, they are closed.

Ok so the next day you try phone to get an instant closure of your account as promised. You follow the voice prompts to be told that you cannot close an account over the phone - you have to do it via the internet.

Mmmm, so you spend several hours looking at the Telkom site and finally find the account cancellation page. It turns out that you can only close the account with 30 days notice - turns out the consultant didn't tell you the truth and you got an extra run around.