TELKOM Cancellation Request Ignored for over 6 months ( Staff incapable of assisting and no proper Support ) Worst Customer Service

<p>Go to your mailbox ********** AND READ THE BELOW EMAIL</p> <p> </p> <p>Good day,</p> <p> </p> <p>We sent you guys an email last year as you can see from the below email thread to Cancel our Telkom phone line.</p> <p> </p> <p>Does your department have a process or turnaround time ? See attached email for confirmation of send through the requested documents. To date my wifes account is debited for a Telkom line we do not use.</p> <p> </p> <p>I want you to refund my wife. My wife requested the cancellation in May last year and we sent you the email in August and Monday, August 08, 2016 11:01 AM so we expect a refund since inception of the request.</p> <p> </p> <p>It’s strange that you are requesting documents again :-/ . We sent the initial email to this email address ? If we don’t get a response for this by end of business tomorrow I will Hello Peter and find out who the departments manager is and email them as well.</p> <p> </p> <p> </p> <p>If you guys can’t read or do your job send me your phone number so I can call you and talk you through what we want you and expect you do. Telkom has the worst customer Service by far. You guys are number one for BAD SERVICE.</p> <p> </p> <p>Let me know if I should Change the font and size of the emails if you cannot see what I typed. This has been going on for months now and we have to take out time from our jobs to email and phone you guys. Are you robbing people to make profits by doing this ?????????????????????</p> <p> </p> <p>Do your job and fix this problem !!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I tried calling you guys and spoke to Akhona Mpili who couldnt assist and then his manageress Brenda Tshikhudo did not assist as well.</p>