TELKOM Cancellation Request

<p>Hi,</p> <p>I have a cell phone contract with Telkom which ended on the 10th of May 2016 , so I have called to cancel on my contract and convert my number to pre-paid. Spoke to Penelope she guide me through the cancellation form which I completed and e-mailed the form along with a certified copy of my Id to the cancellations department on the 11.05.2016. Called today and spoke to Victor to find out if my docs were received he was telling me it takes 21 days to end my contract and it will end in June my question to him was why 21 days and in June if my contract ended on the 10 May and my last payment should end on the 25th May . This is unacceptable they are giving wrong information to customers. Penelope told me I should state month end on the form and that would be my last payment now Victor is telling me about June ! Not acceptable !</p> <p> </p>