Telkom Cancellation Process unacceptable

<p>I upgraded my ADSL account to the Fiber package ( uncapped 4 Mbps) with an agent visiting my house in September 2016. He advised me to cancel the ISP at MWEB from my side as Telkom cannot do this, but Telkom will cancel the ADSL line/contract from their side. To my shock I received another invoice for the ADSL ( they did not cancel the ADSL) a month later. After a lot of phone calls and frustration, I followed the process in sending an email to ********** as the lady on the line advised me to do. After paying the outstanding amount due (R1447) and completing the cancellation form they sent me, I sent the form with attached required documentation back to ********** as stated on the email and received a receipt email, on 1 December 2016. It is the 5th of January 2017 (30 day cancellation policy overdue) and have not received a phone call or any feedback from Telkom. Meanwhile I have received another invoice for my ADSL line rental!!!!!!!!!!!!!!!!The question in my mind is how long will this continue??????</p> <p>It is the 12th of Jan 2017 and I still haven’t received a call from an agent. What is very concerning to me is that I received another bill for R1241.43 for the ADSL. I am so dissatisfied and angry, this is the poorest service I have ever received from any company.</p> <p>I even contacted the ********** address which is their email address on HelloPeter but they just ignore me.</p> <p>If they have a backlog then they need to address this. It looks like they only ignore people’s complaints and the service doesn’t get better.</p> <p>Can anyone give me advise on what to do as I don’t know what to do and don’t want to keep on paying for a service which I don’t use at all!!!!!!!!!!!!!</p> <p> </p> <p>Thank you</p>