Telkom cancellation process is a joke

<p>In summary this was my experience</p> <p>1. I contacted Telkom to cancel my phone line, adsl and internet account via 10210</p> <p>2. They said they can't do cancellations and I must email a form to a specific address.</p> <p>3. I filled out the form and sent it in, according to the email is response an agent was supposed to contact me</p> <p>4. After 2 weeks I called 10210 to check if the cancellation was arranged. They said they can't see that an I must email specific address.</p> <p>5. The line was eventually cancelled but I just got an invoice for the internet account which hasn't been cancelled. The form I filled in clearly stated that the phone line, adsl and internet account must be cancelled but it wasn't done. </p> <p> </p> <p>My questions is simple, can someone from Telkom sort this out and cancel those outstanding invoices. Secondly get rid of this stupid cancellation process or make it work properly. If your call centre agents can't check what is happening in cancellations then how on earth is this supposed to be resolved.</p>