Telkom cancellation process.

I cancelled my Telephone/ ADSL line in April (19-04-2018) and followed up in June to ensure that the May deduction would be the last one. A unenthusiastic and unfriendly customer service lady ensured me that May would be the last billing date.

I subsequently received another invoice and money was deducted in June. I then followed up with an escalation to the cancellation department and a refund of my account. Unfortunately I do not have a reference number for this interaction.

When calling the second time to ensure the escalation is underway, there was no record of my call, but I made sure to take down the reference for the dispute the third time.

Telkom is honestly the most pathetic service provider I have been forced to deal with, and the cancellation procedure is made incredibly difficult to ensure that all clients are milked for optimum profit.

Ref numbers: ********** 7 (Wed, 04-07-2018) ********** 2 (Thu, 19-04-2018)