DR
Desan R
1 reviews | Active since Jan 2013
12 May 2017, 20:46
Telkom cancellation process
<p>I have been trying to cancell my Telkom account from June 2016. Interestingly Telkom says the call was logged in March 2017. Telkom never fails to debit my account on the 25 of every month. Best part is I cancelled within the 7 day period due to poor service. The phone was sent in to Telkom and they say its been received everytime I call for an update. So the backoffice needs to call me to confirm cancellation. Backoffice always say they tried contacting me but no answer. Thats noted because the idiots were calling the number I want cancelled which is offline. The backoffice are like the elite force you cant call them they call you. So for all the people out there do not ever take a contract with Telkom online because you will never get support even from a Telkom store!!!!!!! Walk into a store and you will be told cant help you because its an online order. Currently im still trying to cancell. Amazing!!! </p>
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Replies (7)
Telkom's replyOfficial
13 May 2017, 09:39Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply13 May 2017, 09:39
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
13 May 2017, 09:39Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply13 May 2017, 09:39
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
DR
Desan R's updateReviewer Update
13 May 2017, 11:21Telkoms escalations take up to 48 working hours or 7 working days...... Which is a bunch of bull**** because Im willing to spend my money on a phone call to the backoffice which we are not allowed to do so. You are just another person using the word ESCALATION. Whats so hard of an email confirmation of cancellation? thats more proof than a phone call. And please pull out a history of all calls made from Telkom to myself in an attempt to assist myself with this request. I was also told Telkom are not allowed to email me the historical data of my call request?
I have now included the ombudsman and my bank to find out ways to stop this ******* debit order.
DR
Desan R's update13 May 2017, 11:21
Reviewer Update
Telkoms escalations take up to 48 working hours or 7 working days...... Which is a bunch of bull**** because Im willing to spend my money on a phone call to the backoffice which we are not allowed to do so. You are just another person using the word ESCALATION. Whats so hard of an email confirmation of cancellation? thats more proof than a phone call. And please pull out a history of all calls made from Telkom to myself in an attempt to assist myself with this request. I was also told Telkom are not allowed to email me the historical data of my call request?
I have now included the ombudsman and my bank to find out ways to stop this ******* debit order.
DR
Desan R's updateReviewer Update
13 May 2017, 11:31Heres the reference ********** 7.
DR
Desan R's update13 May 2017, 11:31
Reviewer Update
Heres the reference ********** 7.
Telkom's replyOfficial
18 May 2017, 14:07Hi Desan
Please note that we have requested feedback Cancellation Team and they will get in touch with you.
Regards
Diketso
Telkom Social Media Team.
Best regards,
Telkom's reply18 May 2017, 14:07
Official
Hi Desan
Please note that we have requested feedback Cancellation Team and they will get in touch with you.
Regards
Diketso
Telkom Social Media Team.
Best regards,
DR
Desan R's updateReviewer Update
25 May 2017, 12:32I received a call from Lerato at Telkom with Reference number ********** 7 on the 15/05/2017. I was told they will try to resolve as soon as possible and they will call me back within 7 working days. Day 8 no call. As usual empty promises. So I didnt beleive both the part ASAP or 7 days and i was right!
DR
Desan R's update25 May 2017, 12:32
Reviewer Update
I received a call from Lerato at Telkom with Reference number ********** 7 on the 15/05/2017. I was told they will try to resolve as soon as possible and they will call me back within 7 working days. Day 8 no call. As usual empty promises. So I didnt beleive both the part ASAP or 7 days and i was right!
DR
Desan R's updateReviewer Update
13 Jun 2017, 10:11So Telkom decides to charge me a cancellation fee after sending the device back and following there procedures. New reference received after calling them ********** 9. Eusbia Mokoena from Telkom acknowleged this was incorrect. To make matter worse Telkom decides to close the call with no feedback?? I clearly remember recieiving a call from a Telkom number but at the time I was in a meeting. This does not give Telkom the right to close my Request.
Whats better is Telkom does not respond to any of these messages. Even the customer care has failed!!!
DR
Desan R's update13 Jun 2017, 10:11
Reviewer Update
So Telkom decides to charge me a cancellation fee after sending the device back and following there procedures. New reference received after calling them ********** 9. Eusbia Mokoena from Telkom acknowleged this was incorrect. To make matter worse Telkom decides to close the call with no feedback?? I clearly remember recieiving a call from a Telkom number but at the time I was in a meeting. This does not give Telkom the right to close my Request.
Whats better is Telkom does not respond to any of these messages. Even the customer care has failed!!!