Telkom cancellation policy

<p>I requested a service cancellation in Aprile, none of the conditions set out in the Telkom terms and conditions have been followed regarding my cancellation request, hence they are acting *******ly by debiting me each month plus charging a cancellation and termination fee for a service they are no longer providing.</p> <p> </p> <p>4.2 Termination of a Fixed Term Agreement by a Consumer for no cause 4.2.1 Where an Individual Consumer has concluded a Fixed Term Agreement, the Individual Consumer will have the right to terminate the Fixed Term Agreement, for no particular reason or cause, at any time, provided the Consumer gives Telkom Mobile at least Twenty (20) Business days written notice of its election to terminate the Agreement, WHICH TERMINATION WILL BE SUBJECT TO PAYMENT OF A REASONABLE CANCELLATION FEE, WHICH WILL BE DETERMINED AND CALCULATED BY Telkom Mobile AT THE TIME WHEN THE NOTICE TO TERMINATE IS GIVEN BY THE CONSUMER, USING THE GUIDELINES SET OUT UNDER SECTION 14 AND REGULATION 5(2) OF THE CPA.</p> <p> </p> <p>After speaking with Telkom for an hour this morning i was told only now and not when i cancelled the account back in April when immigrated (a legitimate reason for cancelling) that i am still liable for the FULL monthly service charge for the remainder of the contract period PLUS a penalty and termination fee. This is theft since i am no longer receiving any service nor is Telkom providing the service yet i am now paying MORE than when i was actually using the service.</p> <p> </p> <p>4.2.2 Should the Individual Consumer elect to terminate the Agreement earlier than anticipated, as envisaged and permitted under clause 4.2.1, i.e. before the expiration of the initial period, then on receipt of the termination notice, Telkom Mobile will advise the Individual Consumer within 15 (fifteen) Business days of receipt of the termination notice of the amounts which are still owed to it, namely all the arrears amounts owing to Telkom Mobile in terms of the Agreement up to date of termination; and the cancellation fee, as determined by Telkom Mobile as per the provisions of clause 4.2.1.</p> <p> </p> <p>I was never formally advised on the total amounts owed or given the opportunity to pay, hence now i am being charged cancellation and termination fees and penalties.</p> <p> </p> <p>4.2.3 The Individual Consumer will pay Telkom Mobile the amounts referred to under clause 4.2.2 within five (5) days of receipt of the final Invoice setting out the arrears amounts and the cancellation fee. 4.2.4 On receipt of the amounts set out under clause 4.2.2 above, Telkom Mobile will then accept and confirm the termination.</p> <p> </p> <p>I never received a final invoice - hence why its ******* to keep debit ordering me!</p> <p> </p> <p>I find this highly ******* what Telkom is doing here as i am being charged extra for a service i cancelled for a legitimate reason by immigrating. I would appreciate a full review of my case and for common sense to prevail whereby i am not charged per month for a service i cancelled legally - all be it before the end of contract due date, so i would pay a early cancellation fee, but to keep charging me the same monthly service fee plus penalties is *******. I look forward to your response.</p> <p> </p> <p>Contact me via email. </p>