1 reviews | Active since Jul 2015
Telkom Cancellation of Services
<p>Apparently there is no way you can PHONE to cancel your Telkom Services. </p> <p> </p> <p>Firstly they sold me a 10Mbps line that does not work, the internet does not even want to open when trying the 10 Mbps line. The technician says ooops, they werer not suppose to sell you a 10Mbps line, it is worse than the 4Mbps. Sorry, I am not the sales department. You should take it up with them but I cannot help you. So I decide I have had enough of all the bad service and bad internet nd everything else. Cancellation is the next step.</p> <p> </p> <p>So, you get told to email the cancellation request. Then you get an emaiil to confirm that for a cancellation you need to complete a form and send that with a copy of your ID to the cancellation email address.</p> <p> </p> <p>You do that, then you get an email to say that your email was received AND that someone will contact you in 21 days to discuss the reason for cancelling your services and to see what Telkom can do to keep you etc. </p> <p> </p> <p>It does not matter how you try and email them. That is the email you get on each email. NO DATE for the cancellation, no reference number NOTHING</p> <p> </p> <p>When you phone any telkom number you are told you cannot contact the cancellation department unless via email. There is NO NUMBER TO PHONE TO!!</p> <p><br />So I do not want to talk to anyone, I do not want to discuss why i want to cancel my services, I do not want to discuss other options. I JUST WANT TO CANCEL TELKOM</p> <p> </p> <p>But apparently it is not that simple. You will continue to pay until I have no idea when. You cannot move to a different provider, you do not know when your current provider - TELKOM - wil be discontinued. And so the nightmare continues.</p> <p> </p> <p>BUT if you do not pay your account they are very fast to suspend your account and you'd probably get an account next month again although you are not interested in the service.</p> <p> </p> <p>I will still get out of my Telkom Nightmare and never again will I have anything to do with them again</p> <p> </p>
Thank you, I've send an email as per your reply
Thank you, I've send an email as per your reply
Quite clearly Telkom is very arrogant and clearly so is their agents.
Celiwe just did not want to give me a cancellation date for my Telkom services seeing I cannot provide a reference number for the technical call. She insisted that there is not proof that I phoned Telkom about the issues on my line in June. So I decided to phone the technical and sales department today - surprise. No reference number.
Also the line that was never upgraded were now suddenly upgraded the 4th of July. 3 weeks after I asked to have my services cancelled. Unbelievable..
My email to Celiwe. All I want is a cancellation date. And still no such luck.
Hi
I am not sure I got a reference number. I phoned your services again now and again did not get a reference number
Then I phoned your sales department - again, no reference number.
BUT interesting enough my line was upgraded on the 4th of July!!!!!! After I have cancelled my services already on the 23rd of June, AGAIN, I got confirmation that Telkom received my cancellation BUT no reference number.
Please provide a cancellation date for my Telkom services. And I will not be responsible for an upgraded line account since it was cancelled BEFORE activation.
Quite clearly Telkom is very arrogant and clearly so is their agents.
Celiwe just did not want to give me a cancellation date for my Telkom services seeing I cannot provide a reference number for the technical call. She insisted that there is not proof that I phoned Telkom about the issues on my line in June. So I decided to phone the technical and sales department today - surprise. No reference number.
Also the line that was never upgraded were now suddenly upgraded the 4th of July. 3 weeks after I asked to have my services cancelled. Unbelievable..
My email to Celiwe. All I want is a cancellation date. And still no such luck.
Hi
I am not sure I got a reference number. I phoned your services again now and again did not get a reference number
Then I phoned your sales department - again, no reference number.
BUT interesting enough my line was upgraded on the 4th of July!!!!!! After I have cancelled my services already on the 23rd of June, AGAIN, I got confirmation that Telkom received my cancellation BUT no reference number.
Please provide a cancellation date for my Telkom services. And I will not be responsible for an upgraded line account since it was cancelled BEFORE activation.
Quite clearly Telkom is very arrogant and clearly so is their agents.
Celiwe just did not want to give me a cancellation date for my Telkom services seeing I cannot provide a reference number for the technical call. She insisted that there is not proof that I phoned Telkom about the issues on my line in June. So I decided to phone the technical and sales department today - surprise. No reference number.
Also the line that was never upgraded were now suddenly upgraded the 4th of July. 3 weeks after I asked to have my services cancelled. Unbelievable..
My email to Celiwe. All I want is a cancellation date. And still no such luck.
Hi
I am not sure I got a reference number. I phoned your services again now and again did not get a reference number
Then I phoned your sales department - again, no reference number.
BUT interesting enough my line was upgraded on the 4th of July!!!!!! After I have cancelled my services already on the 23rd of June, AGAIN, I got confirmation that Telkom received my cancellation BUT no reference number.
Please provide a cancellation date for my Telkom services. And I will not be responsible for an upgraded line account since it was cancelled BEFORE activation.
Quite clearly Telkom is very arrogant and clearly so is their agents.
Celiwe just did not want to give me a cancellation date for my Telkom services seeing I cannot provide a reference number for the technical call. She insisted that there is not proof that I phoned Telkom about the issues on my line in June. So I decided to phone the technical and sales department today - surprise. No reference number.
Also the line that was never upgraded were now suddenly upgraded the 4th of July. 3 weeks after I asked to have my services cancelled. Unbelievable..
My email to Celiwe. All I want is a cancellation date. And still no such luck.
Hi
I am not sure I got a reference number. I phoned your services again now and again did not get a reference number
Then I phoned your sales department - again, no reference number.
BUT interesting enough my line was upgraded on the 4th of July!!!!!! After I have cancelled my services already on the 23rd of June, AGAIN, I got confirmation that Telkom received my cancellation BUT no reference number.
Please provide a cancellation date for my Telkom services. And I will not be responsible for an upgraded line account since it was cancelled BEFORE activation.