Telkom Cancellation of Account

I called in to cancel my account as I have changed address. I still received a bill and sent Telkom an email to cancel my account. I got no reply. I went to ABSA to cancel my bank account as I moved to another bank, but they could not as Telkom is still deducting and the ABSA account is in a minus. I called Telkom and the consultant said he cannot cancel, but he can change it to Cash payment. He said he would transfer me to cancellations, but I was on hold for so long I had to go. I called again later and was on hold for 40minutes!!! no answer. I tried calling sales, but after holding a while the call got dropped on your side!! I called once again and spoke to Sindile (Manager) who said he does not know who the manager is for cancellations department and transferred me, but again was on hold for way too long!! I submitted it to escalations online, but no reply yet. ABSA said I will now have a bad credit record.. all thanks to Telkoms incompetence. ABSA called today to inform me that my account is blocked now. I will be taking this up with ICASA if I do not get this resolved. This is my last effort to try and contact Telkom. I have saved all emails and voice recordings.