BP
Bjern P
1 reviews | Active since Feb 2017
02 Jul 2018, 10:47
Telkom cancellation not so cancelled after new bill
I followed the procedure to cancel both adsl and line. Filled out the form, emailed the cancellations dept via email, received the cancellation sms, paid up the final amount. After checking via my online login my account and bills were correct. Now this month after not having or using a line of any sort for two months I received a bill.
I dont have a Telkom line. I will not pay this bill. I need someone to please contact me with regard to my already cancelled line and fix this problem.
SMS (April 6): Dear valued customer herewith is the reference number related to your cancellation of ********** 724. Ref: ********** 35A.30 days? notice period applies TelkomSA
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Replies (3)BP
Bjern P's updateReviewer Update
11 Jul 2018, 09:47Thank you for your response. Please follow up with results before I can change this review.
BP
Bjern P's update11 Jul 2018, 09:47
Reviewer Update
Thank you for your response. Please follow up with results before I can change this review.
BP
Bjern P's updateReviewer Update
29 Jul 2018, 18:19I am still getting bills!! When will this be resolved!? I now have two references and no results. No feedback either. As I said I'm not paying these **** bills for a closed line. I have proof of cancellation.
BP
Bjern P's update29 Jul 2018, 18:19
Reviewer Update
I am still getting bills!! When will this be resolved!? I now have two references and no results. No feedback either. As I said I'm not paying these **** bills for a closed line. I have proof of cancellation.
BP
Bjern P's updateReviewer Update
20 Aug 2018, 08:01Months after cancelling and complaining here it seems the invoices have been cleared. Thank you.
BP
Bjern P's update20 Aug 2018, 08:01
Reviewer Update
Months after cancelling and complaining here it seems the invoices have been cleared. Thank you.