Telkom Cancellation not resolved after two months and still being billed

Good Day,

I am quite appalled by the terrible service from Telkom.

In May 2018 I had gone into a Telkom store to cancel my line and I was informed that I need to cancel my telkom line online. I then proceeded to cancel the line via their online cancellation system.

I received the cancellation reference number for the cancellation on the 28th May 2018.

I waited the 30 day period and then called on the 2nd July 2018 to find out if the cancellation was processed. The answer given to me was no and there is a problem with the line on their side, it will be escalated to the Rententions department and I would receive feedback in 7 days by Miss Chetty. I never received any communication.

I then called on the 13th July 2018 and spoke to Thobeka and she again said that the line was not cancelled and that it will be escalated and asked that I send her proof that the ADSL Service provider has cancelled the line, to which I sent her the email saying the ADSL was cancelled in December 2017. I made two subsequent follow ups with her on email and to date she has never responded to any of my emails.

I then called on the 26th July 2018 to see if this has now been resolved and I spoke to Nosiphiwe. I explained this entire situation to her and she advised that she will log a dispute and then gave me a new reference number. She said It will be resolved in 7-10 working days. Its been 8 days since this call and I called in today with is the 7th August 2018 and guess what, this is still not cancelled.

Nobody at Telkom has the decency to call me back or give me an update on the progress of the line cancellation. I have still been paying the account for all these months after the cancellation.

My home is sold and new owners are taking ownership in two weeks. I want this line CANCELLED TODAY and all my payments since the date of cancellation to be reimbursed to me.

This is absolutely terrible service.