telkom cancellation nightmare

I ordered telkom fiber and spoke to a consultant for more than 30 minutes. After about a month of waiting, I contacted them again to inquire about the order progress. Apparently there was no pending order, so I decided to switch to Afrihost fiber. The fiber was installed in less than a week. Great service from Afrihost. I then phoned telkom again to cancel my ADSL line and internet account with them. After about 9 phone calls, I finally got someone to assist with cancelling this service. I explicitly asked the consultant at least 5 times if my email address will be unaffected, and they assured me that it will work normally. Two days later I totally stopped receiving emails. I phone technical. They said phone sales to reactivate the email adresses. I phone sales, They said phone technical to remove the email addresses from the database. I phone technical again. They said phone sales to reactivate the TIN account. I phoned sales again. They said wait 4 to 5 days for the cancellation to be completed, then phone us again to request the email addresses as stand alone service. THIS ALL AFTER I WAS ASSURED THAT MY EMAIL ADDRESSES WILL NOT BE AFFECTED. If it wasn't for the fact that my email address was connected to almost all my online accounts, I would have left telkom and their pathetic service. I will definitely be changing all my online accounts and move away from them.