1 reviews | Active since Oct 2018
Telkom : Cancellation nightmare
If there was a sub-zero rating I would have used it.
Cancelling a BusinessTelkom landline & ADSL is a nightmare . * 10 minutes waiting for Call Centre to answer ; emailed incorrect documentation and given incorrect information by Call Centre individual. * Then , I was emailed someone else's cancellation confirmation with request for more information and a message saying " we have been unsuccessful in trying to contact you' ! * Tried to follow-up today to check if my cancellation being processed , but told " you have to wait 30 days to find out " ??
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,