Telkom Cancellation Nightmare

Telkom Cancellation NIGHTMARE Cancellation requested on 11th May 2020 for number *** : ***6 I filled in the info on the Telkom website and the confirmation email was sent to me and MRE on 11th May as well. I’m not surprised, as no one called me. I was still billed in June and, once again in July. I spoke to 2 people and they’ve told me that my contract is cancelled, it seems like Telkom have trained their employees to lie to customers. Today, 1st August, I cancelled the debit order with Telkom from the banking side. I would never recommend taking a contract with them and giving them power of your bank account. Another request sent today on 1st august 2020. contract start date: 10th June 2018 24 months end date: 11th June 2020 i logged a cancellation on 11th may 2020 so that it could be cancelled in 24 months.

I chatted to Lindowe on the chat interface on the telkom website. i told this person to wait so i could take screenshots. but telkom is smart and cunning, there's no proof of the chat ever happening because they cannot keep records or send copies of it. This is what the person told me on the chat. he/she said they would email me proof of cancellation and since there's no proof of the chat, i can't expect that from them. they also copy and paste standard responses in the chat.

i would never let telkom have control of my account again. manual payment is better for all these ISP's. actually vodacom is much more efficient and competent than telkom. they understand the definition of what the word CANCEL means. Telkom is just cancer.