Telkom Cancellation Nightmare

<p>My contract came to an end on 23 Jan 2017. On 19 Nov 2016 i filled in a cancellation form that I emailed to ********** i was advised by the Sales Agent (Airhead to be precise) at Canal Walk Store that it took 21 days to finalise my cancellation but it was ok if i sent it well before the time. Lo and behold the ****** at TELKOM billed me for Feb 2017. After numerous calls and speaking and emailing my cancellation to four different teamleaders my contract was finally cancelled but i am still expected to pay an amount of R505.00 even though i sent in my cancellation well within the specified time. None of the so called teamleaders or agents wants to give a name or number of someone senior so that I could esculate my complaint.</p>