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Samir C

1 reviews | Active since Sept 2015

18 Jul 2017, 13:55

Telkom-Cancellation Nightmare

<p>Good day, I have been trying to cancel a Telkom line for several months. I finally got the line canceled and confirmed with them that there are no outstanding balances. I now received a call from MBD stating that I was handed over for collections. </p> <p>This is extremely unfair since I had made payment when ever requested to get the account closed. Did not even receive a phone call except for debt collectors. </p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply20 Jul 2017, 10:51
Official

Good day Samir,

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team