MK
Matthew K

1 reviews | Active since Jul 2011

28 Feb 2017, 07:10

Telkom Cancellation Letter Ignored

<p>Hallo</p> <p> </p> <p>I cancelled my telephone line on 15 november 2016 and got an email stating telkom received the letter. Till this date is hasnt been cancelled. Even if I phone them, they tell me to send a letter again. Seems like its impossible to cancel a telephone line with telkom</p>

0
Replies (2)
Telkom
Telkom's reply28 Feb 2017, 11:12
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

MK
Matthew K's update16 Mar 2017, 19:10
Reviewer Update

Telkom still havent done anything. Still receiving bills and no refunds