Telkom Cancellation Issues - Months of Trying

Telkom Cancellation Issues - Months of Trying

I've been struggling to cancel my Fibre line in a gated community for months now. First, I did it on the Telkom Website, and it didn't advise me I had to complete a separate form.

After a month when I called they told me I needed to complete a form which I did immediately and send back.

After another month when I called they told me it was the wrong form (even though they sent it to me). So I completed another form immediately.

Fast Forward another month and Telkom say it's not cancelled, what on earth is going on?