Telkom Cancellation Issues and Delays

<p>I put in a cancellation on my ADSL line on 01/09/2016. Their cancellations apparently take 30 days to process. I received confirmation from cancellations they had received the request on the same day. Now they are saying it only came in on 12/09/2016. This delay is not acceptable as I want to move over to a more competent ISP with better packages and this is stalling the whole process. Not only that but they are refusing to expedite the request and get the phone number into the commercial pool for a new ISP to actually give me what I want.</p> <p> </p> <p>Come on Telkom, wake up! The fact that nobody has contacted me to confirm a cancellation and endless loops I have had to jump through to get away from your shoddy services and policies is just ludicrous.</p>