Telkom cancellation issues

I cancelled 2 fixed line products I had with Telkom last year. Cancelled the first in Feb 2018 and the other one in November 2018. Suddenly in February this year, I started receiving bills for both of them. Upon investigation I found that according to Telkom, the products were never cancelled. I provided the original cancellation forms, but the answer I got is that those are not accepted anymore and that I should cancel it online (although according to my knowledge those forms were valid at the time of cancellation). On attempt to cancel it online, I found that the lines are suspended so I am unable to cancel them. After another 2 hours on the phone, I was told that the lines are with Webafrica and that they should first place them in a holding pool before Telkom can cancel them. WebAfrica then told me that their hands are cut off since Telkom must first lift the suspension. In the meantime, my bill has run up to R2000 and my credit record is all messed up. I am so frustrated. The whole idea behind my cancellation of the products was that I did not want to deal with Telkom ever, ever again as their service is beyond useless. Now that I get my internet elsewhere, I am still on the phone with them every day.

Telkom Account Nr: ********** 51317 Service Nr: ********** 785 Product: Fixed line ADSL

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