Telkom cancellation issues!

I have a month to month LTE service with Telkom, which I went in store to cancel in October. after filling out the required cancellation form i was subsequently billed the following month (30days).

i once again went in store during November to find out whats going on, only to find out that nothing was logged. so again i filled out forms and kept copies of the cancellation agreement.

after phoning into the call agents to told me someone is meant to call and authorise the cancellation i have yet to receive a call and have now been billed for December!! i cannot afford to keep paying for this service and its going against ICASA regulations as well as with the CPA. the REF number is ********** 7.

can someone please call me so i can cancel this service and be reimbursed on my account from October