Telkom - Cancellation Horror Story

So on the 24th May Telkom had some sort of computer glitch which wiped peoples services, so bang went our fibre. As with previous experiences with Telkom, you get pushed from pillar to post and by the time you actually find someone that knows how to help you, you have made at least 10 phone calls. Telkom's solution is to then reload our details and have you wait 14 days to be re-activated. Firstly, I don't understand how a company does not inform all departments of the fact that there was an error on their side, we only found 1 person (during the many calls) that actually was aware. Secondly, how do you make people wait 14 days, as if we were new clients, for an error you made?? You would expect better and quicker service seeing how you messed up. We then requested Telkom to keep our fibre service cancelled as we could not wait for so long. After many calls again, we managed to cancel our service with Telkom. Now to the BIG problem, how to get Telkom to release the fibre line so that a person can get a new service provider to carry on with our lives? Once again we have spent so much time being pushed from accounts to billing to faults and to sales to attempt to get this done. This is where we are at right now..... still not able to sign up with another service provider because they just don't release the fibre line and do you think anyone can assist??? NO - they have no idea and will tell you anything to get you off the line. We are at our wits end and I will tell anyone not to use Telkom because their service is extremely poor.