Hellopeter
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1 reviews | Active since Aug 2014

06 Sept 2018, 15:55

Telkom Cancellation Horror.

I cancelled my contract MONTHS ago (In March to be exact) and till this day Telkom is busy debiting my account every single month. I sent an email to cancellations, I cancelled the contract online as well and even requested a call back but no one is getting back to me. I WANT MY MONEY BACK!!

0
Replies (4)
Telkom
Telkom's reply09 Sept 2018, 08:21
Official

Good day Kamo Molatlhegi,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

's update12 Sept 2018, 19:40
Reviewer Update
I feel the need to state it out that I will not be available on the mentioned number as it is a data sim and not in a phone, 2ndly the device that had the sim card was ******. So to reach me kindly call me on my 072 number. It has been 3 days
's update18 Sept 2018, 12:49
Reviewer Update
8 business days later and still no response. what is the update on case number AI***. I have also given out my number where I can be reached and I have received nothing, not even a mere sms reassuring me that my complaint is being attend to.
's update27 Sept 2018, 17:36
Reviewer Update
An entire 18 days later and I still haven't heard anything from Telkom. Why am I not surprised. I am certain there is a department that deals solely with complaints such as these. Can I have an update on case number AI **********