Telkom Cancellation gone terribly wrong.

I have recently moved to the Netherlands in September 2018, before I left I actioned a cancellation request via the telkom website, this process was very easy.

However my account was never cancelled. on the 10th September I revived an email from. Precious Mnguni, (***) stating that my account was still active and that they had not been able to contact me via phone. This is because I had already left South Africa and my SA number doesn't work in the Netherlands. She asked me if she should go ahead with the cancelation and I rep**** yes and asked for her to send me the relevant costs so I can make the final payment, she did not so this. I emailed back on the 12th to ask for banking details to make the final payment , which she again did not reply to.

After this I took to facebook and wrote a message to telkoms facebook page. It was at this point that someone impersonating a telkom employee reached out to me to "Help me" finalize the closing of the account. This person ended up using my identity to take out 4 different loans at 3 institutions back in south africa all in my name.

This person had access to my information, they generated telkom statements with my mothers address (and address where Ive never had any telkom product) and then used this as proof of residence to get these loans. Only telkom employees have access to this information.

I would like to be contacted by someone from telkom to trace how this happened, I have been through hell in the last 3 months as a result of this. My bank accounts were frozen, more than 100k in debt was added to my name and still somehow my telkom account is not yet closed. I have a strong feeling that this Precious Mnguni has something to do with this. I would like someone to see who requested statements from my account with my old address on it, there must be a record on the system.

To contact me please email me at tyronne*******, or call me on my dutch mobile number - +***.

I really hope someone bothers reaching out to me and at the very least tries to help me out, because if Telkom were better at responding to cancellation requests I would not be in this situation.