Telkom cancellation difficulties

Good day.

I writing this message out of absolute frustration and anger.

In January 2020, I went to the Telkom store at The Glen shopping centre to cancel my landline. The consultant there told me I cannot cancel at the store and that I should do it online.

On 24 January 2020 I cancelled online and received a confirmation email that someone will call me within 3 business days. I think the reference number is ***. I am still waiting for that call as a I type this message more than 5 months later.

Instead, I have been receiving sales calls from your agents to transfer to fibre which I do not want and I am continually paying for a service I requested cancellation for in January already. There is a sales agent I requested to cancel my service first before I consider the product she was trying to sell me. Her name is Boitumelo. She came back to me to say she can't help me yet she could help with selling me another product!

Right now, I have just spent the last 24 minutes on hold. I called 10210 to follow up on my cancellation. No one answered. I eventually hung up.

My request - may I please: 1. Have my cancellation processed effective from the end of January 2020 2. Be refunded for February to July 2020 (I know I will have a debit order tomorrow). 3. Be removed from the debit process each month.

I find it unfair and unacceptable that I requested cancellation, had no one call me as the email on 24 January stipulated, still get billed for a service I requested cancellation for and still experience extreme difficulty to speak to anyone about my cancellation.

I sincerely hope I get a prompt response